ViVOtech Inc. VP8850 사용자 설명서

ViVOpay 8850 User Guide

 14               

Troubleshooting and Maintenance

Onboard diagnostics (OBD) tests the following components of the ViVOpay 8850.

Is there a smart card test? 

1.

Power off the ViVOpay 8850 by removing the power supply from the power receptacle.

2.

Plug the power supply back into the power receptacle.

No data is received, or data is 
garbled.

• Faulty or incorrect cable connections.
• Unsupported card used.
• Contactless application is not 

installed on terminal (for serial 
connections only).

• Magstripe card not swiped correctly. 
• Magstripe card not level during card 

swipe.

• The POS application is not using the 

correct communications parameters.

• Check that the cable connection is secure and 

in the correct port on the POS/ECR.

• Check that the POS/ECR has the correct 

software application to accept data from the 
contactless reader (may need assistance from 
the POS vendor).

• Try a different card/fob/phone or magstripe 

card if testing the magstripe reader.

• If testing with the magstripe card, try turning 

the card around; make sure that the card is 
level during the card swipe.

• Contact the payment processor for an 

application upgrade.

• Check that the cable is correctly attached to 

the back of the ViVOpay 8850

• Check the POS application.

LCD Test

Pass/Fail

Touch Screen Test

Pass/Fail

Key Test

Pass/Fail 1234567890<cancel><backspace><enter>

LED Test

Pass/Fail

Buzzer Test

Pass/Fail

Magstripe Test

Pass Tracks 1 or 2 or 3/Fail

RFID Test

Pass Type A or B/Fail

Security Keys Test

KPK, DUKPT, Master 1234567890