Guillemot 5090385 사용자 설명서

Русский

 

 

 Quick Start Guide – 5/6 

 

If you encounter a problem with your product, please go to http://ts.hercules.com and select your language.  
From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions 
of drivers and software) that may help to resolve your problem.  If the problem persists, you can contact the 
Hercules products technical support service (“Technical Support”): 

By email: 
In order to take advantage of technical support by email, you must first register online.  The information you 
provide will help the agents to resolve your problem more quickly. 
Click Registration on the left-hand side of the Technical Support page and follow the on-screen instructions. 
If you have already registered, fill in the Username and Password fields and then click Login. 

By telephone: 

Monday to Friday from Noon to 4pm and 5pm to 10pm 

Saturday from 9am to Noon and 1pm to 7pm  

Sunday from 9am to Noon and 1pm to 4pm 

Monday to Friday from 7am to 11am and from Noon to 5pm 

Saturday and Sunday from 7am to Noon  

(Eastern Standard Time) 

Monday to Friday from 7am to 11am and from Noon to 5pm 

Saturday and Sunday from 7am to Noon  

(Eastern Standard Time) 

Monday to Friday from 1pm to 5pm and 6pm to 11pm (English) 

Saturday from 9am to 1pm and 2pm to 8pm  

Sunday from 10am to 1pm and 2pm to 5pm 

Monday to Friday from 1pm to 5pm and 6pm to 11pm (English) 

Saturday from 9am to 1pm and 2pm to 8pm  

Sunday from 10am to 1pm and 2pm to 5pm 

Monday to Friday from 2pm to 6pm and 7pm to Midnight (English) 

Saturday from 10am to 2pm and 3pm to 9pm  

Sunday from 11am to 2pm and 3pm to 6pm 

Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Hercules product will 
be free from material defects and manufacturing flaws for a period of two (2) years from the original date of 
purchase.  Should the product appear to be defective during the warranty period, immediately contact 
Technical Support, who will indicate the procedure to follow.  If the defect is confirmed, the product must be 
returned to its place of purchase (or any other location indicated by Technical Support). 
Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option, be 
either repaired or replaced.  Where authorized by applicable law, the full liability of Guillemot and its 
subsidiaries (including for indirect damages) is limited to the repair or replacement of the Hercules product.  
The consumer’s legal rights with respect to legislation applicable to the sale of consumer goods are not 
affected by this warranty. 
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage 
as a result of inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not 
related to a material defect or manufacturing flaw; (2) in the event of failure to comply with the instructions 
provided by Technical Support; (3) to software not published by Guillemot, said software being subject to a 
specific warranty provided by its publisher.