Guillemot 5090619 사용자 설명서

 

4/6 – Quick Start Guide  

If you encounter a problem with your product, please go to http://ts.hercules.com and select your language.  

From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions of 

drivers and software) that may help to resolve your problem.  If the problem persists, you can contact the 

Hercules products technical support service (“Technical Support”): 

By email: 

In order to take advantage of technical support by email, you must first register online.  The information you 

provide will help the agents to resolve your problem more quickly. 

Click Registration on the left-hand side of the Technical Support page and follow the on-screen instructions. 

If you have already registered, fill in the Username and Password fields and then click Login. 

By telephone: 

Monday to Friday from Noon to 4pm and 5pm to 10pm 
Saturday from 9am to Noon and 1pm to 7pm  
Sunday from 9am to Noon and 1pm to 4pm 

Monday to Friday from 7am to 11am and from Noon to 5pm 
Saturday and Sunday from 7am to Noon  

(Eastern Standard Time) 

Monday to Friday from 7am to 11am and from Noon to 5pm 

Saturday and Sunday from 7am to Noon  
(Eastern Standard Time) 

Monday to Friday from 1pm to 5pm and 6pm to 11pm (English) 
Saturday from 9am to 1pm and 2pm to 8pm  
Sunday from 10am to 1pm and 2pm to 5pm 

Monday to Friday from 1pm to 5pm and 6pm to 11pm (English) 
Saturday from 9am to 1pm and 2pm to 8pm  
Sunday from 10am to 1pm and 2pm to 5pm 

Monday to Friday from 2pm to 6pm and 7pm to Midnight (English) 
Saturday from 10am to 2pm and 3pm to 9pm  

Sunday from 11am to 2pm and 3pm to 6pm