National Datacomm Corporation 1022S01 사용자 설명서

 

 31 

If you encounter a problem that cannot be solved by following the steps in the 

troubleshooting 

section

, call your networking equipment supplier for help. Have the following information ready 

before you make the call: 

• 

Full product name and, if possible, firmware version number 

• 

Version numbers of all software products included in the package 

• 

Operating system name and version 

• 

Network type and configuration, and any recent configuration changes 

• 

Actions that led to the situation that prompted the call 

• 

LED status and any on-screen messages seen in connection with the problem 

If it appears that a return or exchange will be required, you may be asked to provide the serial 
number of the product. 

Support personnel may ask you to try to reproduce the problem. They may also ask you to run 
some simple tests using diagnostic tools included with the system. Proper preparation on your 
part can greatly reduce the amount of time needed to solve the problem.