Iomega Premium Service Plan f/PX4R, 3TB Kit, 3Y, 4h, 24x7 36002 전단
제품 코드
36002
©2012 Iomega Corporation. All rights reserved. Iomega, StorCenter, and the stylized “i” logo are either registered trademarks or trademarks of Iomega Corporation in the United States and/or other countries. EMC LifeLine
is a registered trademark of EMC Corporation in the U.S. and/or other countries. Certain other product names, brand names and company names may be trademarks or designations or their respective owners. Please visit
Iomega at www.iomega.com or call 1-888-4iomega (1-888-446-6342). SSSS-0112
is a registered trademark of EMC Corporation in the U.S. and/or other countries. Certain other product names, brand names and company names may be trademarks or designations or their respective owners. Please visit
Iomega at www.iomega.com or call 1-888-4iomega (1-888-446-6342). SSSS-0112
•
Technical Support
–
Iomega technical support experts will quickly
identify the cause of the problem and provide a solution.
•
Base technical support: Phone and e-mail –
Monday through Friday
during local business hours
*
•
Service Plan technical support: Phone and e-mail –
24x7
(after hours in English)
•
Onsite Parts Replacement
–
If Iomega determines that your Iomega
product requires service, we will dispatch a service provider to repair
or replace, the affected hardware. Onsite services include component
next business day replacement parts. 4-hour service covers the strategic
parts kit included in the Premium Service Plan, all other parts are NBD.
or replace, the affected hardware. Onsite services include component
next business day replacement parts. 4-hour service covers the strategic
parts kit included in the Premium Service Plan, all other parts are NBD.
•
Strategic Parts Kit
–
This on-site kit is part of the Premium Service
plan, and can be purchased separately for the other service plans.
This kit includes the following items:
This kit includes the following items:
•
Replacement hard disk drive with HDD tray
•
Replacement power supply
•
Spare Fan (for ix12 and px12 rackmount models only)
* For specifi c hours in your region, go to www.iomega.com/serviceplans
•
RMA Parts Delivery/Hardware Replacements
–
When an RMA is
necessary. Iomega offers the following delivery options:
•
Advance Exchange –
Iomega will send a replacement device or
component and a mailer label for easy returns
•
Expedited Advance Exchange –
Iomega will use expedited shipment
for replacements.
•
Support Priority Customers with Premium Plans –
Receive the
highest priority in the support queue. Enhanced Service Plans
entitle you to priority routing.
entitle you to priority routing.
•
Web-based Customer Support
–
Access to the latest knowledge base
for Iomega’s network storage solutions, including technical support
articles, tutorials and “How to” instructions, the latest software
updates and patches, and complete product documentation.
articles, tutorials and “How to” instructions, the latest software
updates and patches, and complete product documentation.
•
Automated Support Alerts
–
Your Iomega network storage product
provides notifi cations when new fi rmware or other updates are
available.
available.
•
Online Case Tracking
–
Customers can create an Iomega My Support
account to track and manage open cases within Iomega Tech Support.
•
Warranty
–
Service plans are available for 3 year or 5 year terms.
www.iomega.com
A Name You Can Trust
Iomega is part of EMC Corporation,
the world’s premier information
infrastructure technology provider—
leading customers on the journey
to cloud computing.
Winter 2012
SUPPORT FEATURES
Free Unlimited Phone Technical Support
Onsite Parts Replacement
Strategic Parts Kit
RMA Parts Delivery
Support Priority
Web Support with an up-to-date knowledge
base & free software updates
base & free software updates
Automated Support Alerts
Online Case Tracking
Warranty
SKUs
ENHANCED
24x7
(After hours in English)
NBD
(Next Business Day)
Not Included
Advance Exchange
Priority
✓
✓
✓
3 or 5 Years
35698 (px4)
35701 (px4)
36005 (px12)
36006 (px12)
35701 (px4)
36005 (px12)
36006 (px12)
BASE
M-F Local business hours
Not included
Not included
Advance Exchange
Normal
✓
✓
✓
3 Years
(With registration)
DESKTOP EXTENDED
24x7
(After hours in English)
Not included
Not included
Advance Exchange
Priority
✓
✓
✓
5 Years
35998 (ix series)
35999 (px series)
35999 (px series)
PREMIUM
24x7
(After hours in English)
4 Hr Parts Replacement
(Parts in Strategic Parts Kit,
NBD for other parts)
Included
Expedited Advance Exchange
Highest Priority
✓
✓
✓
3 or 5 Years
36001 (px4)
36002 (px4)
36003 (px4)
36004 (px4)
35803 (px12)
35804 (px12)
35805 (px12)
35806 (px12)
36002 (px4)
36003 (px4)
36004 (px4)
35803 (px12)
35804 (px12)
35805 (px12)
35806 (px12)