Iomega Extended Service Plan, 5Y, 24x7 35999 전단

©2012 Iomega Corporation. All rights reserved. Iomega, StorCenter, and the stylized “i” logo are either registered trademarks or trademarks of Iomega Corporation in the United States and/or other countries. EMC LifeLine 
is a registered trademark of EMC Corporation in the U.S. and/or other countries. Certain other product names, brand names and company names may be trademarks or designations or their respective owners. Please visit 
Iomega at www.iomega.com or call 1-888-4iomega (1-888-446-6342).   SSSS-0112

•  

Technical Support 

–

 Iomega technical support experts will quickly 

identify the cause of the problem and provide a solution.

•  

Base technical support: Phone and e-mail –

 Monday through Friday   

during local business hours

*

•  

Service Plan technical support: Phone and e-mail – 

24x7 

(after hours in English)

 

•  

Onsite Parts Replacement 

–

 If Iomega determines that your Iomega 

product requires service,  we will dispatch a service provider to repair 
or replace,  the affected hardware. Onsite services include component 
next business day replacement parts. 4-hour service covers the strategic 
parts kit included in the Premium Service Plan,  all other parts are NBD.

 

•  

Strategic Parts Kit 

–

 

This on-site kit is part of the Premium Service 

plan, and can be purchased separately for the other service plans.  
This kit includes the following items:

 • 

 

Replacement hard disk drive with HDD tray

 • 

 

Replacement power supply

 • 

 

Spare Fan (for ix12 and px12 rackmount models only)

     * For specifi c hours in your region, go to www.iomega.com/serviceplans

•  

RMA Parts Delivery/Hardware Replacements

 

–

 

When an RMA is 

necessary. Iomega offers the following delivery options:

•  

Advance Exchange – 

Iomega will send a replacement device or 

component and a mailer label for easy returns

•  

Expedited Advance Exchange –

 Iomega will use expedited shipment 

for replacements. 

•  

Support Priority Customers with Premium Plans – 

Receive the 

highest priority in the support queue. Enhanced Service Plans 
entitle you to priority routing.

•  

Web-based Customer Support 

–

 

Access to the latest knowledge base 

for Iomega’s network storage solutions, including technical support 
articles, tutorials and “How to” instructions, the latest software 
updates and patches, and complete product documentation.

•  

Automated Support Alerts 

– 

Your Iomega network storage product 

provides notifi cations when new fi rmware or other updates are 
available.

•  

Online Case Tracking 

–

 Customers can create an Iomega My Support 

account to track and manage open cases within Iomega Tech Support.

•  

Warranty 

–

 

Service plans are available for 3 year or 5 year terms.

www.iomega.com

A Name You Can Trust

Iomega is part of EMC Corporation,

the world’s premier information

infrastructure technology provider—

leading customers on the journey

to cloud computing.

Winter 2012

SUPPORT FEATURES 

ENHANCED 

24x7 

(After hours in English)

NBD 

(Next Business Day)

Not Included

Advance Exchange

Priority

✓ 

✓ 

✓

3 or 5 Years

35698 (px4)
35701 (px4)
36005 (px12)
36006 (px12)

BASE

M-F Local business hours

Not included

Not included

Advance Exchange

Normal

✓ 

✓ 

✓

3 Years 

(With registration)

DESKTOP EXTENDED

24x7 

(After hours in English) 

Not included

Not included

Advance Exchange

Priority

✓

✓

✓ 

5 Years

35998 (ix series)
35999 (px series)

PREMIUM 

24x7

 (After hours in English)

4 Hr Parts Replacement 

(Parts in Strategic Parts Kit, 

NBD for other parts)

Included

Expedited Advance Exchange

Highest Priority

✓ 

✓ 

✓ 

3 or 5 Years

36001 (px4)
36002 (px4)
36003 (px4)
36004 (px4)
35803 (px12)
35804 (px12)
35805 (px12)
35806 (px12)