Avaya IPO R9 UPG ADI LIC 275669 사용자 설명서

Product Description
IP Office 9.0

© 2014 AVAYA All rights reserved.

Page 12

Issue 27.02.0 (Monday, January 06, 2014)

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a
full complement of sophisticated applications. 

IP Office provides a number of free applications (e.g., Microsoft TAPI service). These applications can be
upgraded to provide enhanced functionality through the purchase of license keys. The complete list of
applications are:

· Receptionist/Operator SoftConsole

A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a
telephone and is an easy way to learn and use sophisticated tools in a comfortable environment. 

· Avaya one-X™ Portal for IP Office

A powerful client/server web application that allows the user to control and manage phone calls from a
web browser with the standard LDAP protocol for connectivity to external directories.

· Open CTI interfaces

IP Office has a built in TAPI server that integrates easily with popular contact management applications
such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full
software development kit.

· Voicemail

Callers  can  always  be  answered  with  a  personal  voicemail  greeting  before  a  message  is  taken  and
message  notification  set.  Messages  can  be  shared  (forwarded)  with  colleagues  and  retrieved  by  any
telephone  capable  of  tone  dialing.  When  used  with  Avaya  one-X™  Portal  for  IP  Office,  the  PC  can  be
used to control message playback.

· Integrated Voicemail to Email Presentation

Voice messages can be copied into email messages and delivered into the email system. IP Office uses
SMTP or MAPI to deliver a copy of the voice message. 

· Unified Messaging (UMS) 

The  Unified  Messaging  Service  within  Preferred  Edition  provides  a  higher  level  of  integration  to
synchronize both voicemail and email inboxes. 

· Auto-Attendant 

Simplify service for administrators with this easy-to-use feature with the ability to construct customized
automated  services  allowing  callers  to  efficiently  navigate  the  system,  and  reach  the  right  person,
without the assistance of an operator. Available with Preferred Edition and with Essential Edition.

· Interactive Voice Response (IVR) and Text to Speech

Create  automated  customized  systems  allowing  callers  to  interact  with  business  information,  for
example,  reading  email,  account  enquiry  systems,  automated  ordering  systems,  ticket  purchasing
systems, PIN checking, remote time sheet management, etc. Enhance these systems by using Text To
Speech to read information back to callers. Available with Advanced Edition. 

· Queue Manager and Campaign Manager

Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management
for better productivity and customer service. 

· Customer Call Reporter (CCR)

Available with Advanced Edition and combined with the built-in Automatic Call Distribution functionality
of  IP  Office,  CCR  enables  a  small  business  to  track  and  measure  customer  service  and  agent
productivity levels.

· CCR delivers:

· Simple/Intuitive Reporting

· Browser/Thin Client Architecture

· Single Server Efficiency (with Preferred Edition)

· Target Segment: Small Business<30 agents

· Can support up to 150 agents

· 30 supervisors

· One administrator