If you receive an error message similar to “Scanner initialization failed” or “Scanner not
found” when trying to use the scanner, use the following procedure:
1. Close the HP Photosmart software, if it is open.
2. Disconnect the cable that connects the scanner to the computer.
3. Turn the computer off, wait 60 seconds, and then turn the computer on again.
4. Reconnect the cable that connects the computer and the scanner.

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Make sure that the USB cable is connected to the back of the scanner correctly.
The USB symbol on the end of the cable (the connector) should be facing up.
When connected correctly, the USB connector will feel slightly loose. When
connected incorrectly, the USB plug will feel overly tight.

•

Try connecting the USB cable to a different USB port on your computer. If the
USB cable is connected to a port on the front of the computer, move it to a port
on the back of the computer.

5. Ensure that the TMA cable is securely connected.

Test the scanner hardware

If you think that the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are correctly
connected, verify that the scanner is turned on, and then test the scanner by using the
following procedure:
1. Disconnect the USB, power, and TMA cables from the scanner.
2. Reconnect the USB, power, and TMA cables to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm
(1 inch), and the lamp will turn on.

Troubleshooting