Technicolor - Thomson ST516V6 사용자 설명서

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E-DOC-CTC-20060911-0017 v2.0
Chapter 4
Troubleshooting
27
4.2
LED Diagnostics
Checking the LEDs
After establishing a connection with the Internet, at least the following LEDs should solidly light green: 
Power, DSL, Internet.
LED status
Possible solutions
No LEDs are lit
The Thomson Gateway is not turned on, or turned off.
>
Make sure the Thomson Gateway is plugged into an electrical outlet.
>
Make sure you are using the correct power supply for your Thomson 
Gateway. The Thomson Gateway electrical power requirements are 
indicated on the label on the bottom of your Thomson Gateway.
Make sure the Thomson Gateway is turned on.
>
Unplug the Thomson Gateway, restart your computer and then plug the 
Thomson Gateway back in.
Power LED is lit red or 
flashing amber
The Thomson Gateway is malfunctioning or not able to start up.
>
Fully unplug the Thomson Gateway from your computer and disconnect 
it from its power supply. Wait five seconds, connect the Thomson 
Gateway again and turn it back on.
DSL LED is flashing green 
or no DSL LED
Your DSL service is unable to synchronise.
>
Make sure the Thomson Gateway is plugged into the DSL-enabled phone 
line.
>
Make sure micro-filters are correctly fitted (if not, it is very likely that your 
regular telephone service is not working properly).
>
Make sure you have the correct Thomson Gateway variant (ISDN or 
POTS) according the DSL/phone service provided to your premises.
>
If you have previously had a working connection, call your ISP to check 
for service outages.
No Ethernet LED
No Ethernet connectivity: 
>
Make sure the Ethernet cable(s) are firmly connected to the 10/100Base-T 
port.
>
Make sure you are using the correct cable type for your Ethernet 
equipment.
>
Make sure the Ethernet NIC driver is correctly installed and enabled on 
your computer. Power safe options for the Ethernet NIC should preferably 
be disabled.
Red Internet LED or No 
Internet LED
>
There was an authentication failure. This will usually present itself as an 
error message regarding an incorrect password.
„
Check whether your user name is correct. For ADSL connections, the 
user name is normally in the form of username@ISP.
„
Check whether your password is correctly entered. The password is 
case sensitive.
If you continue to get password failures, contact your ISP.
>
The wrong service profile was selected. Restart the setup of your 
Thomson Gateway, and make sure to select the correct service profile.