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Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
General information
2-7
Current day
report database
items
report database
items
2
Overview
2
The Current Day Report database item descriptions (Table F) are
historical items used specifically to collect values entered in the Forecast:
Current Day window. They apply to the Current Day Report (f_cdayrep)
table. The indexes are ACD, ROW_DATE and SPLIT.
historical items used specifically to collect values entered in the Forecast:
Current Day window. They apply to the Current Day Report (f_cdayrep)
table. The indexes are ACD, ROW_DATE and SPLIT.
Forecast data
2
Forecast data for a split/skill is automatically generated when the
Forecast Manager runs (if you have also completed a Current Day
Configuration for the split/skill).
Forecast Manager runs (if you have also completed a Current Day
Configuration for the split/skill).
Call record
database items
database items
2
Overview
2
The Call Record database item descriptions are historical items that
apply specifically to the Call Record (call_rec) table. The indexes are
ACD and ROW_DATE.
apply specifically to the Call Record (call_rec) table. The indexes are
ACD and ROW_DATE.
Exception
historical
database items
historical
database items
2
EXTYPE and REASON
database items
database items
2
In the following exceptions database items, the database item EXTYPE
lists numerical values associated with exception types. The database
item REASON lists numerical values associated with exception types.
lists numerical values associated with exception types. The database
item REASON lists numerical values associated with exception types.
Exception type
storage
storage
2
CentreVu CMS stores exception types using the numerical values, then
translates the numbers into the text you see in standard exception
reports.
translates the numbers into the text you see in standard exception
reports.
Selecting exception
types for reports
types for reports
2
To select specific exception types for a custom report, you must enter the
numerical value(s) in the Select rows where: statement.
numerical value(s) in the Select rows where: statement.