Lucent Technologies Caller ID Box 585-210-939 사용자 설명서
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-30
ANSTIME
2
Database tables
2
The ANSTIME item appears in the following database tables:
Split/skill tables
Time spent by callers in queue or ringing before being answered by an
agent.
agent.
This is a cumulative item.
Vector tables
The time that split/skill and direct agent ACD calls waited while executing
steps in this vector, queuing, and ringing before being answered by an
agent. ANSTIME includes RINGTIME.
steps in this vector, queuing, and ringing before being answered by an
agent. ANSTIME includes RINGTIME.
This is a cumulative item.
VDN tables
The time split/skill and direct agent ACD calls spent waiting to be
answered in vector processing, in queue, and while ringing. ANSTIME
includes RINGTIME.
answered in vector processing, in queue, and while ringing. ANSTIME
includes RINGTIME.
This is a cumulative item.
ASA (real-time)
2
Database tables
2
The ASA (real-time) item appears in the following database tables:
Split/skill tables
The switch-provided rolling average speed of answer for this split/skill.
This value is sent to
This value is sent to
CentreVu CMS whenever it changes on the switch
(for example, when a call is answered). EWT and ASA should not be
expected to match. ASA gives a historical perspective, while EWT
changes constantly to match current conditions such as queue length
and staffing changes. Available with Generic 3 Version 4 switches for
vectoring feature enhancements.
expected to match. ASA gives a historical perspective, while EWT
changes constantly to match current conditions such as queue length
and staffing changes. Available with Generic 3 Version 4 switches for
vectoring feature enhancements.
This is a status item.
VDN tables
The switch-provided rolling average speed of answer for this VDN. This
value is sent to CMS whenever it changes on the switch when a call is
answered. Available on Generic 3 Version 4 switches and on the ECS
with vectoring.
value is sent to CMS whenever it changes on the switch when a call is
answered. Available on Generic 3 Version 4 switches and on the ECS
with vectoring.
This is a status item.