Cookshack Oven 250 사용자 설명서
800.423.0698
www.cookshack.com
info@cookshack.com
Cookshack Model 250/260 SmartSmoker Oven
15
Ver. 06.1
APPENDIX B
Return Merchandise
If you have merchandise that you believe is defective and requires repair or replacement please note the follow-
ing procedures:
1. Call Cookshack, Inc. at (580)765-3669. Ask to speak to a Customer Service Representative. Have your
1. Call Cookshack, Inc. at (580)765-3669. Ask to speak to a Customer Service Representative. Have your
Smoker Oven model number and serial number ready/
2. If you are advised to return the merchandise to the factory for repair or replacement, please observe the fol-
lowing procedures.
3. You will be issued a return number. A Customer Service Representative will issue you a return number and/
or mail you an instruction form (called a Return Merchandise Authorization) for returning the merchandise
with the return number on it
4. All return merchandise must have a return number. Do not return merchandise without a return number.
5. Attach the return number to the merchandise.
6. If you were sent a Return Merchandise Authorization, attach it to the merchandise you are returning.
7. If you were issued an RETURN NUMBER by phone and not sent a Return Merchandise Authorization, at-
5. Attach the return number to the merchandise.
6. If you were sent a Return Merchandise Authorization, attach it to the merchandise you are returning.
7. If you were issued an RETURN NUMBER by phone and not sent a Return Merchandise Authorization, at-
tach a note to the merchandise with your name, address and RETURN NUMBER.
8. Print the RETURN NUMBER on the outside of the return packaging.
9. Ship the merchandise to Cookshack, Inc., shipping prepaid, F.O.B. destination, in the original container or
9. Ship the merchandise to Cookshack, Inc., shipping prepaid, F.O.B. destination, in the original container or
equivalent at 2304 N. Ash Street, Ponca City, OK 74601.
10. You assume the risk of any loss or damage that occurs during transit due to improper packaging of the re-
turned merchandise. Use the original container that the merchandise was shipped in or equivalent.
If you have merchandise that you believe needs to be repaired or replaced under warranty please note the follow-
ing procedures.
1. Replacement or repairing defective merchandise is at Cookshack, Inc.'s option.
2. If repair of merchandise is deemed necessary by Cookshack, Inc. you will be instructed as to the necessary
1. Replacement or repairing defective merchandise is at Cookshack, Inc.'s option.
2. If repair of merchandise is deemed necessary by Cookshack, Inc. you will be instructed as to the necessary
arrangements in order to affect the repair of the merchandise.
3. If replacement merchandise is deemed necessary by Cookshack, Inc. you will be invoiced for the replace-
ment merchandise upon shipment. Credit for merchandise under warranty deemed to be defective by Cook-
shack, Inc. will be issued upon return of the defective merchandise.
4. Credit may be denied if the returned merchandise is not found to be defective by Cookshack, Inc.; if it is not
under warranty; if it is not received at Cookshack, Inc. 30 days after your RETURN NUMBER is issued; if it
is damaged due to abuse, misuse, misapplication or accident; if it has been serviced or modified by any other
than an authorized Cookshack, Inc. service agent; is not returned with an RETURN NUMBER; is not in
clean condition; is not complete; is damaged or lost in transit.
5. Replacement merchandise is sent to you via UPS Ground or common carrier. If you request replacement
merchandise be sent by faster service than UPS Ground or common carrier you shall incur the cost of ship-
ping.