Dish Hopper 사용자 가이드

There may be a problem with the 

multi-dish switch.

Check the coaxial cables and their connections to and from the 

multi-dish switch. Make sure that all required cables are in place, 

and check that all the cable connections are tight (and dry, 

especially for outdoor cables). Call the Customer Service Center 

at 1-800-333-DISH (3474) for help and to run Check Switch as 

Heavy rain, snow, or thick cloud 

cover may be interfering with the  

transmission of the satellite signal, 

or there may be other interference.

• Note the local weather conditions. Remove any snow or other 

debris which may have collected on the satellite dish itself.

Make sure that the satellite dish has a clear line of sight to the 

satellite. Check whether tree branches or leaves have grown 

into the line of sight.

• Make sure that the satellite dish is aimed at the satellite. 

Check the strength of the signal using the 

 

as described on  page 102. Consult your installer to re-aim the 

dish, if necessary, to obtain the strongest possible signal.

The wrong type or quality of coaxial 

cable may be used in the system, or 

the cable run length may be too long. 

There may also be a problem with 

the multi-dish switch.

• Make sure the system uses RG-6 coaxial cable; if not, call 

your DISH system dealer, technician, or installer.

• Check the dish-to-receiver cable run length. If your system is 

DISH Pro, it can be as long as 200 feet. If it is a Legacy 

system, it should not be more than 100 feet. Check the coaxial 

cables and their connections to and from the multi-dish switch. 

Make sure that all required cables are in place, and check that 

all cable connections are tight (and dry, especially for outdoor 

cables). If this does not work, contact DISH Customer Service 

at 1-800-333-DISH (3474) for help and to perform the Check 

Switch test described on page 102.

The receiver may not have received 

authorization for programming yet. 

The satellite dish may have moved 

so that it is no longer picking up the 

satellite signal. The cable 

connections may have loosened or 

have moisture inside. There may be 

an interruption of the satellite signal.

• If you have authorized the receiver (added it to your account), 

wait a few minutes to see if the message is removed. Make 

sure that all required cables are in place, and check that all 

cable connections are tight (and dry, for outdoor cables).

• Make sure that the satellite dish has a clear line of sight to the 

satellite. Check whether branches or leaves have grown into 

the line of sight. Check that the 

Signal Strength

 bar on the 

Point Dish screen

 is green and displays the word 

Locked, 

as 

described on page 102. If not, contact your installer to re-aim 

the satellite dish. If you have not authorized the receiver, call 

DISH Customer Service Center at 1-800-333-DISH (3474).

An active telephone line or a  

broadband Internet connection may 

not be attached to your receiver.

You must connect each installed receiver to an active telephone 

line or to a home network with broadband Internet access.

Viewers in specific areas are 

prohibited from watching certain 

programs. For example, viewers 

who live close to a particular football 

stadium may be prohibited from 

watching live football games that are 

played in that stadium.

Program and event providers specify which programs are 

blacked out for specific areas, and not DISH.

You may have tried to tune to a 

program on a channel that you don’t 

subscribe to.

• Before you can tune to a program on a channel, it must be part 

of your DISH package. Call DISH Customer Service Center at 

1-800-333-DISH (3474) to add to your subscription, or if you 

believe this message was displayed on your screen by 

mistake.

• If you already subscribe to the channel and you see these 

messages, then first try resetting the receiver (page 101).