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Your computer or FAX machine 

tries to send a FAX or modem 

transmission, but fails.

The receiver was sending Pay-

Per-View purchase information 

to DISH using your phone line. 

When the receiver found that the 

telephone was busy, it 

automatically disconnected. The 

fax or modem found that there 

was no dial tone, and cancelled 

the transmission.

Re-send the FAX or modem transmission.

Your computer or FAX machine 

was receiving a FAX or modem 

transmission, but an error 

occurred.

The receiver may have tried to 

send Pay-Per-View purchase 

information to DISH using your 

phone line during the fax or 

modem call. When the receiver 

found that the telephone was 

busy, it automatically 

disconnected. This generated 

“clicks” that caused an error in 

the FAX or modem transmission.

Have the sender resend the FAX or modem 

transmission.

You set a lock (for example, a lock on 

programs by ratings), but the lock 

does not take effect.

You may not have locked the 

receiver.

You must lock the receiver to apply any lock 

that you have set.

You forgot the password, so that you 

are unable to unlock the receiver.

You may not have written down 

the password.

Call the Customer Service Center at 1-800-

333-DISH (3474).You must be able to verify 

your account information with the customer 

service representative.

Someone orders a Pay-Per-

View program without your 

permission.

You may have been away from 

the receiver, and someone else 

used it.

Lock the purchase of Pay-Per-View programs. 

Remember that you are responsible for all Pay-Per-

View purchases, whether or not you authorize such 

purchases. If you lock Pay-Per-View purchases, 

then anyone who wants to order a Pay-Per-View 

program must enter the password.

You find that you are not able to 

order a Pay-Per-View program.

The receiver may not be 

connected to an active telephone 

line or broadband Internet 

connection.

Connect each receiver to a phone line or a 

broadband Internet connection for Pay-Per-View 

ordering using the remote control.

You find that you are not able to 

cancel a Pay-Per-View 

program.

You ordered a Pay-Per-View 

program, and then decided not to 

watch it.

You cannot cancel an order for a Pay-Per-View 

program, whether it was just ordered or ordered 

earlier.

Your setup includes more than 

one receiver. You order a Pay-

Per-View program, but it does 

not appear on all of the 

receivers.

You ordered a Pay-Per-View 

program, and want it to be 

available on all the receivers in 

your setup.

If you want to watch a Pay-Per-View program on 

TVs connected on each receiver, you must order the 

program for each receiver but you only pay for the 

program once.