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Appendix
 127
Residential Customer Agreement
Service Access Fee
$6.00
You subscribe to Racetrack TV but do not 
subscribe to applicable required minimum 
programming.
International Service 
Access Fee
$10.00
You do not subscribe to applicable required 
minimum programming.
TV2 Receiver 
Connection Fee
$5.00
You purchase or lease a dual tuner receiver and it 
is not connected to a phone line and/or a 
broadband network.
DISH 500 Upgrade Fee
$5.00
You receive Services in Alaska (AK) or Hawaii (HI).
Transactional Fees
Agent Assist Fee
$5.00
You order PPV or make a credit/debit card or Bank 
Account payment over the phone with an agent.
External Hard Drive 
Activation Fee
$40.00
One-time fee charged if you have a ViP receiver 
and you choose to connect an external hard drive 
to that receiver.
Late Payment Fee
$7.00
You do not pay your bill in full on or before its due 
date (unless you are receiving Services pursuant to 
a Pre-Pay Promotion).
Returned Payment Fee
$10.00
You make an EFT or check payment to DISH 
Network and it is subsequently returned.
Shipping and Handling 
Fee
$15.00
DISH Network delivers hardware to you via regular 
delivery. (A $20.00 Extended Delivery Fee also 
applies to AK, HI, Puerto Rico, or Virgin Islands.)
Overnight Delivery Fee
$20.00
DISH Network delivers an item to you via overnight 
delivery (not available in Alaska, Hawaii, Puerto 
Rico, or the U.S. Virgin Islands).
Box Return Fee
$17.00
DISH Network delivers return boxes and labels to 
return leased equipment.
Smart Card 
Replacement Fee
$50.00
We replace your Smart Card because it was lost, 
damaged, defective or stolen, as long as there is no 
evidence of tampering or modification.
Out of Warranty 
Receiver Replacement 
Fee
$75.00
You need to replace or repair an out of warranty 
receiver.
Service Call Fee
$95.00
We send a certified technician to you.
Programming Change 
Fee
$5.00
You change your programming selection in 30 days 
or less from the same service being added (but not 
regarding adult programming).
$20.00
Changes to your programming selection include 
adult programming.
Type of Fee
Amount
Description of When Fee Applies