Xerox 701P47393 사용자 설명서

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User Guide
19
How are problems identified and reported?
Transfer
The Transfer utility enables your site operator to transmit 
previously captured data as described in the topic, 
.
There are several different ways to transfer captured data. Data 
may be transferred directly to:
Xerox Support Server
FTP site
CD writer
NOTE: The destination is set via the Problem Reporting: Settings 
page: Transfer tab.
To transfer machine and/or job data to Xerox
1. Select either [Problem Reporting: Transfer] or the [Files 
Ready to Transfer] link.
The Files to Transfer table opens. This table has four columns 
of information–the Call Log ID, Type, Capture Date, and Status 
columns. The Status column indicates whether the file is Not 
Transferred, In-Progress, or Completed.
2. Select the file you want to transfer.
3. If desired, you may click the arrow positioned before the File 
ID. This expands the view and displays additional file 
information.
4. Click the [Start Transfer] button.
If the system needs additional information, a dialog box opens 
asking for additional information. 
The system validates the transfer ID provided by Xerox 
Support and then transfers the files to either your Xerox 
Support Server, an FTP site, or to a CD writer as specified on 
the Problem Reporting: 
 page: Transfer tab. If the 
files you want to transfer are more than 400 MB, you are 
prompted to transfer the files to a CD writer.
5. Once the transfer is completed, you can choose to perform a 
New CaptureNew Transfer or Close Window by selecting 
that option.