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Unified Communication Center lets mobile, remote and office workers easily access important 
communications tools and information via any telephone using simple and intuitive speech 
commands.

The Avaya Call Management System collects call traffic data, formats management reports, and 
provides an administration interface for Automatic Call Distribution (ACD) on your 
Communication Manager. CMS helps enterprises manage the people, traffic load, and 
equipment in an ACD environment by answering such questions as:

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How many calls are we handling?

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How many callers abandon their calls before talking with an agent?

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Are all agents handling a fair share of the calling load?

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Are our lines busy often enough to warrant adding additional ones?

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How has traffic changed in a given ACD hunt group over the past year?

Site Statistics for Remote Port Networks forwards location IDs to CMS to provide call center 
site-specific reports.

Dual Links to CMS provides an additional TCP/IP link to a separate CMS for full, duplicated 
CMS data collection functionality and high availability CMS configuration. The same data are 
sent to both servers, and the administration can be done from either server. The ACD data is 
delivered over different network routes to prevent any data loss from such conditions as ACD 
link failures, CMS hardware or software failures, CMS maintenance, or CMS upgrades.

Conferencing & Collaboration Applications enable cost effective means to connect with key 
people around the world in a way that enhances operations.

Meet-me conferencing provides conferencing of up to six parties from any communication 
device that is internal or external to the business network. This feature does not require any