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Exposes composite communication service units expressed in the form of generic web 
service constructs understood by the business community at large. 

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Uses presence and availability computations to route communication to the right device of 
the user.

Communications Process Manager makes it possible for customers to combine their data 
related activities with communication to:

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Rapidly mobilize the right people for decision making (no matter where they are, or on 
what device)

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Significantly reduce the human latency required today in contacting people

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Incorporate automatic alerts into business process decisions. 

Communications Process Manager uses internal service-oriented architecture (SOA) with both 
loose coupling between its internal components and a scriptable orchestration engine. This 
architecture provides a high degree of customizability and very loose coupling between the 
customer business processes and the communications systems that are used to implement the 
Communications Process Manager Web services. The various components of Communications 
Process Manager can be included or excluded to meet customer needs.

Note:

See www.avaya.com/support for a complete set of documentation for Avaya 
Distributed Office.

As enterprises evaluate replacements for traditional Key-Hybrid telephone systems at the 
branch, they must carefully consider investments that reduce total cost of ownership, lower 
operational expenses, and enable better interaction with customers.

Distributed Office provides large and medium multi-site enterprises an elegant migration from 
branch-office Key-Hybrid systems to an IP-based solution. Distributed Office is a distributed and 
scalable Session Initiation Protocol (SIP) solution that delivers local telephony and 
communications applications to multiple locations. Target markets include financial services 
outlets, retail stores, transportation depots, and regional offices for government and other 
industries. Replace variable w/ short product name supports centralized administration and can 
be rapidly deployed as either individual branch locations or as a network of branch locations. 
Distributed Office is based on open standards using SIP and Web-Services for maximum 
investment protection. 

This highly available solution does not depend on WAN health for local branch operation 
because call processing is distributed to each branch location. Yet customers can still link 
branches together, routing voice, presence, and instant messaging, and also leverage 
connections to corporate headquarters to provide enhanced customer service.