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Issue 6 January 2008
315
 
Quality of Service guidelines
This chapter contains guidelines for deploying Quality of Service (QoS) for an IP Telephony 
network. This chapter begins with an overview of Class of Service (CoS) versus QoS.
Class of Service refers to mechanisms that tags traffic in such a way that the traffic can be 
differentiated and segregated into various classes. Quality of Service refers to what the network 
does to the tagged traffic to give higher priority to specific classes. If an endpoint tags its traffic 
with Layer 2 802.1p priority 6 and Layer 3 Differentiated Services Code Point (DSCP) 46, for 
example, the Ethernet switch must be configured to give priority to value 6, and the router must 
be configured to give priority to DSCP 46. The fact that certain traffic is tagged with the intent to 
give it higher priority does not necessarily mean it will receive higher priority. CoS tagging does 
no good without the supporting QoS mechanisms in the network devices.
Topics covered in this section include:
CoS
IEEE 802.1p/Q at the Ethernet layer (Layer 2) and DSCP at the IP layer (Layer 3) are two 
standards-based CoS mechanisms that are used by Avaya products. These mechanisms are 
supported by the IP Telephone, the S8300 Server, and the C-LAN and Media Processor circuit 
packs. Although TCP/UDP source and destination ports are not CoS mechanisms, they can be 
used to identify specific traffic, and can be used much like CoS tags. Other non-CoS methods to 
identify specific traffic are to key in on source and destination IP addresses and specific 
protocols, such as RTP. The Media Processor circuit pack and IP Telephones use RTP to 
encapsulate audio.