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Telephone Management and Troubleshooting
78 4610SW IP Telephone User Guide
  
Troubleshooting 4610SW Applications
Problem/Symptom
Suggested Resolution 
GENERAL: 
A feature does not work as 
indicated in this guide, or does not 
work as it had previously worked.
Verify the procedure and retry. 
Check below to troubleshoot the specific application 
with which you are working.
Ensure that any options have not been changed. 
Contact your System Administrator if these actions do 
not produce the desired result.
You are logging on to a new 
telephone and your old data and 
settings are not being displayed.
Your new telephone is not retrieving data from the 
same location as your original telephone, or you need 
to provide a User Name and Password. Follow the 
procedure in 
administer your current telephone with the necessary 
parameters. If this procedure does not solve the 
problem, contact your System Administrator.
PHONE APPLICATION: 
Please review the previous section, 
SPEED DIAL APPLICATION: 
You cannot dial out using any 
Speed Dial button.
Verify that all call appearances (incoming/outgoing 
lines) are not already in use. If all lines are in use, wait 
until a line is available to make your call.
You cannot add an entry to the 
Speed Dial list.
You have 48 Speed Dial entries, the maximum allowed. 
You must delete at least one entry before adding a new 
entry.
CALL LOG APPLICATION: 
You cannot dial out after selecting 
a Call Log entry.
Check that all call appearances (incoming/outgoing 
lines) are not already in use. If all lines are in use, wait 
until a line is available to make your call.
You cannot add an entry to the 
Speed Dial list.
You have 48 Speed Dial entries, the maximum allowed. 
You must delete at least one entry before adding a new 
entry.
Dialing from this application does 
not go through.
Your administrator must administer settings for the 
Enhanced Dialing feature beyond the defaults.
The Call Log is empty.
Many events can clear the Call Log, including power 
failures, restarting the telephone after logging off, etc.
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