Panasonic KX-TDE600 PURE IP PBX 사용자 설명서

The KX-TDE600 IP PBX supports built-in Call 
Centre Supervisor features - allowing management 
and performance overview in real-time of calls in 
queue and agent call handling. The supervisor can:

a. Monitor each agent's phone status
b. Remotely log-in a logged-out agent
c. Log-out agent's extension. 

In addition, the supervisor extension, can either use 
a  6-line system display telephone or Communica-
tion Assistant supervisor application to manage and 
monitor  various important Call Centre Statistics 
showing items such as:

• Total number of calls handled
• Average wait time
• Lost calls etc

Companies requiring advanced Call centre 
functionalities can use the optional ACD Report 
Server (KX-NCV200). This allows companies with all 
types of customer-facing departments and call 
centres to benefit from sophisticated real-time agent 
and queue monitoring, detailed performance 
monitoring and analysis, comprehensive reporting 
and overall call centre performance visualisation.

With Panasonic optional NCV200 - call centre 
customers now have a clear choice and upgrade 
path for their call centre businesses. Enhance your 
call centre businesses with optional NCV200.