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BusinessPhone – Dialog 4223 Professional / Dialog 3213
Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number 
by dialling a code or pressing a key. 
Short numbers can be:
1. Common, which means that all extensions 
can use them.
2. Individual, which means that they are 
programmed and used by each extension 
separately (82 numbers).
See section “
Account Number
To place call cost on an Account Number. See 
Automated Attendant
A facility which sends voice instructions to 
internal and external callers, providing all 
options which can be chosen. Voice 
instructions lead the caller to the desired 
destination. See section “
Callback
An indication to a busy extension, to inform the 
person that you want to speak to him/her. See 
Camp-on
To place (queue) a call to a busy extension. See 
Counter
The counter keeps track of the time and cost of 
your calls. See section “
Dial-by-Name
Initiation of a call by operating a single key. 
Internal numbers (or Common Abbreviated 
Numbers) can be stored on each extension. 
See section 
Direct Inward System Access (DISA)
If you are working externally, the DISA function 
enables you to make external calls (long 
distance) via the company PBX. You only pay 
for the call to your company. See section 
Directory number
Numbers with 1-8 digits which are assigned to 
extensions or external lines or as Common 
Abbreviated Numbers.
Diversion
Incoming calls to an extension are diverted to 
another directory number (extension, Common 
Abbreviated Number or the operator). 
There are three possibilities:
1. Direct, which means that all calls to an 
extension are forwarded directly.
2. On no reply, which means that a call is 
forwarded if it is not answered within a certain 
time.
3. On busy, which means that a call is 
forwarded if the extension is busy.
See section 
Diversion Bypass
This is useful for letting urgent calls through to 
an extension where diversion is active. See