Avaya 4600 사용자 설명서

다운로드
페이지 150
Troubleshooting Guidelines
118 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
 
Troubleshooting the 4601 IP Telephone
This section describes specific problems that can occur during 4601 IP Telephone installation, 
administration or normal operation, and possible ways of resolving these problems.
In 
, the Error Messages shown in the first column correspond to the equivalent 
conditions described in “Chapter 4" of the 4600 Series IP Telephone Installation Guide and 
. However, rather than displaying messages, the 4601 turns its LEDs on and off to 
indicate an error condition, as described in 
s second column. In addition, not all error 
conditions result in unique LED indications.
Table 13: Possible Error Messages During 4610SW, 4620/4620SW, 4621SW, 4622SW, 
4625SW, and 4630/4630SW Backup/Restore 
Error Message
Cause/Resolution
Current options and 
Speed Dial entries 
have not yet been 
backed up.
 
CAUSE: An attempt to save the current options and Speed Dial 
entries on the FTP server has not yet been made or is in 
progress. 
RESOLUTION: Wait for a message stating that backup was 
successful. 
The FTP Server Name 
is not known. 
Please check the 
FTP Server IP 
Address.
 
CAUSE: Invalid or missing server name.
RESOLUTION: Verify the FTPSRVR address is the file server to 
which backup data should be saved. Verify that the FTPDIR value 
is the correct directory path for that file server.
The FTP Server has 
not yet responded, 
so backup has not 
yet succeeded.
 
CAUSE: The FTP server has not responded to the attempt to 
backup/restore.
RESOLUTION: Try again, verify the FTP server address, verify 
the FTP server is online, and/or verify the network connectivity.
The FTP Server has 
denied access. 
Please check FTP 
Setup parameters.
 
CAUSE: The FTP server has reported that it did not store data.
RESOLUTION: Verify the FTP server setup parameters, as 
indicated on the FTP Setup Parameters screen. See “FTP Setup” 
in Chapter 8 of the 4630/4630SW IP Telephone User Guide, or 
see “Backup/Restore Options” in Chapter 6 of the appropriate 
User Guide for the telephone type. 
The FTP Server was 
unable to store the 
backup file.
 
CAUSE: The FTP server has reported that it could not store the 
data.
RESOLUTION: Verify administration and available capacity/
filespace on the FTP server.