AltiGen comm ACM 5.1 사용자 설명서

Chapter 7:  Auto Attendant Configuration

96

AltiWare ACM 5.1 Administration Manual

Figure 2. AA window

You can check the Hide ‘No Action’ Items check box to hide items that are set 
to “no action.” This will give you a cleaner view of your various action items.

The AA is a tree-based structure with unlimited tree levels. The following rules guide the 
basic AA configuration:

•

Each item is an action point with its ID number and name.

•

The top of the tree is a "O" (for Origin).

•

A timeout is indicated by a "T".

•

Any action item can have a "Prompt". The drop-down list displays phrase files 
located at C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any 
file name. (Note: Prior to the 5.1 Release, the "Phrase" directory was under 
C:AltiServ, and custom phrases had to use a phrase number from 0001 to 0999.)

•

If one action item has multiple choices, you need to select "Expand Tree" instead 
of using "Go to next menu" to create a new level.

•

You can jump to any action item within the same AA.

Every item will execute steps according to the following rules:

•

First step—Play prompt if the box is checked. If the prompt box is not checked, 
the AA will go to the second step without delay.

•

Second step—Push URL/Web-Page forces a web page to a Webcaller's screen 
when the call reaches the AA using AtliWeb's Webcall button over the Internet. If 
this box is not checked, go to the next step without delay.

•

Third step—Set Call Priority for AltiWare ACM priority queuing. You can assign a 
priority number from 1-9 to the caller who selects this menu item. The highest 
priority is 1, the lowest priority is 9. If this box is not checked, go to the next step 
without delay.