AltiGen comm ACM 5.1 사용자 설명서

400

AltiWare ACM 5.1 Administration Manual

AltiWare’s Work/Hunt Group Converter allows you to convert workgroups to hunt groups 
or hunt groups to workgroups.
To launch the Work/Hunt Group Converter, select Services > Utilities > Convert 
Work/Hunt Group. The Work/Hunt Group Converter window opens.

Figure 6. Work/Hunt Group Converter

Workgroups and hunt groups are listed on the left side of the window, member agents 
and non-agents are listed on the right side.
The Work/Hunt Group Converter can be used to convert:

•

Agent to Non-Agent—If an agent belongs to any workgroup, it cannot be 
converted to a non-agent. When an agent is converted to a non-agent, all 
workgroup-related parameters will be cleared, including wrap-up time, inter-call 
delay, and outgoing workgroup number. 
To convert, select the agent (indicated by YES in the Agent field) and click the 
Convert Agent button or double-click the agent.

•

Non-Agent to Agent—To convert, select the non-agent (indicated by NO in the 
Agent field) and click the Convert Agent button or double-click the non-agent. 
Make sure you have enough agent licenses.

•

Convert Workgroup to Hunt Group—when a workgroup is converted to a hunt 
group, its members are not changed, but the following parameters are cleared, 
including:

–

voice recording setting

–

queue time threshold

–

queue overflow settings

–

queue announcement

–

agent announcement