AltiGen comm ACM 5.1 사용자 설명서

Chapter 3:  Getting Around AltiWare Administrator 5.1

AltiWare ACM 5.1 Administration Manual 47

The Call Log View window displays the line and trunk traffic history. 

Figure 6. Call Log View window

The window displays, for the last 30 calls, the caller line or number, the callee, the 
starting time in 24-hour format and the length of the call. When the call is from another 
AltiGen system, the call is displayed as “Caller System IP Address-Extension Number.”

The Workgroup View window displays data and statistics for workgroups:

Figure 7. Workgroup View window

This window displays the following data:

•

Extension—the workgroup pilot extension number

•

Name—the workgroup name

•

Agents—the number of agents assigned to the workgroup

•

Login—the number of agents logged into the workgroup

•

Available—the number of logged in agents who are available to receive workgroup 
calls

•

DND—the number of logged in agents who are unavailable with the Do Not Disturb 
status

•

Wrapup—the number of agents who are in wrapup mode

•

Not Ready—the number of logged in agents who are in Not Ready state

•

Busy—the number of logged in agents who are currently on the phone

•

Error—the number of logged in agents with extensions that are left off-hook or other 
user error

•

Logout—the number of agents who are logged out from the workgroup

Prints selected 
log entries.

Clears the 
window of all 
data.