BlackBerry 2 사용자 설명서
6
Frequently asked questions
For additional support:
•
Email: support@blackberry.net
•
Phone: 1-887-255-2377 (U.S. and Canada)
•
Web: www.blackberry.net (for general information about
the BlackBerry Wireless Email Solution)
the BlackBerry Wireless Email Solution)
What should I do when the BESMonitor status
shows “SRP Connection Down”.
shows “SRP Connection Down”.
Symptoms
The BESMonitor icon in the Windows SysTray indicates that
BlackBerry Enterprise Server status is SRP Connection Down.
BlackBerry Enterprise Server status is SRP Connection Down.
Problem
While the BlackBerry Enterprise Server is running, the SRP (the link
to the wireless network) is disconnected.
to the wireless network) is disconnected.
Solution
You should check that DNS is set up properly on the server
machine. It may not be able to resolve or find SRP HOST (indicated
in italics because the value is variable), which is the Network
Address Node specified during installation. To find out where the
connection process is failing, run the BBSRPTEST utility.
machine. It may not be able to resolve or find SRP HOST (indicated
in italics because the value is variable), which is the Network
Address Node specified during installation. To find out where the
connection process is failing, run the BBSRPTEST utility.