사용자 설명서차례Contents5Introduction7Conventions8Related Documents/Media9CD-ROMs9The Grand Tour 111ACD Agent11ACD Group Supervisor12ACD Telephone12Flexible Buttons14Extension Number Buttons15Agent Telephone Status16Tones16Status Features 217Logging In/Out17Unavailable and Available20End Wrap Up Time21Status Display22Shift Mode24Queue Alarms25Call Features 327Feature Interaction27Answering Calls28Hold28ACD Call Pickup29ACD Help30Agent Assistance (Help) Call31Work Units32Call Monitoring/Join Call33Index35크기: 449킬로바이트페이지: 38Language: English매뉴얼 열기
사용자 설명서차례ACD Agent1ACD Group Supervisor2ACD Telephone2Flexible Buttons4Extension Number Buttons5Agent Telephone Status6Tones6Logging In/Out7Unavailable and Available10End Wrap Up Time11Status Display12Shift Mode14Queue Alarms15Feature Interaction17Answering Calls18Hold18ACD Call Pickup19ACD Help20Agent Assistance (Help) Call21Work Units22Call Monitoring/Join Call23Index25크기: 339킬로바이트페이지: 38Language: English매뉴얼 열기
