Motorola DCX3200 Manual Do Utilizador
41
7 TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem
Possible Solution
The DCX set-top may have received a software update and may not
power on while the new software is being installed. Try again in a few
minutes.
power on while the new software is being installed. Try again in a few
minutes.
•
Verify that the AC power cord of the external power
supply is connected to the DCX set-top and an AC
outlet. Unplug the DCX set-top from the AC outlet,
plug it back in, and then press the POWER button.
supply is connected to the DCX set-top and an AC
outlet. Unplug the DCX set-top from the AC outlet,
plug it back in, and then press the POWER button.
The DCX set-
top will not
power on
top will not
power on
•
If the DCX set-top is connected to a switched outlet
on another unit, verify that that unit is powered on.
Unplug the power cord from the DCX set-top’s AC
outlet, plug it back it in, and then press the POWER
button. It is recommended to use an unswitched
outlet, if possible.
on another unit, verify that that unit is powered on.
Unplug the power cord from the DCX set-top’s AC
outlet, plug it back it in, and then press the POWER
button. It is recommended to use an unswitched
outlet, if possible.
•
Press the POWER button on the DCX set-top remote
control. The batteries in the remote control may be
depleted.
control. The batteries in the remote control may be
depleted.
The remote
control does
not work
control does
not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote control and
the DCX set-top. Aim the remote control directly at the DCX set-top
front panel, not the TV or VCR.
the DCX set-top. Aim the remote control directly at the DCX set-top
front panel, not the TV or VCR.
The angle between the remote control and the DCX set-top may be
too large. Stand in front of the DCX set-top and not too far to either
side.
too large. Stand in front of the DCX set-top and not too far to either
side.
•
Press and release operation keys one at a time, firmly
and deliberately.
and deliberately.
•
Check the batteries in the remote control. Install new
batteries if needed.
batteries if needed.