Sony P910a Guia Do Utilizador

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Troubleshooting
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R
EFERENCE
Troubleshooting
This chapter consists of a selection of suggestions for solving 
possible problems with your P910a. If this does not help, please 
try the Knowledge base on the global support site,  
www.SonyEricsson.com/supportThere you also find other 
information that can be helpful.
Your P910a also contains help files with additional information. 
Access help with the menu option 
Edit > Help
 or, in many dialog 
boxes, with the help icon 
.
To improve performance, you can update the software of your 
P910a. See “Sony Ericsson Update Service” on page 133.
If you need to hand in your P910a for repair, please note that 
you may lose information and content that you have saved in 
your P910a. You are advised to make a copy of such information 
(make a backup) before handing your P910a in for repair.
 
Start-up problems
P910a will not 
start
• Handheld phone: recharge or replace the battery.
• Make sure the contacts on the battery and 
charger are clean and avoid charging the battery 
in extreme temperatures.
• Vehicle Handsfree: check that the P910a is 
properly inserted into the holder and check the 
fuse in the fuse holder (connected to the battery 
cable).
Lock problems
Insert card
• Make sure a SIM card is activated and inserted 
into your P910a. See ‘SIM card’ on page 12.
Blocked SIM 
card
If your PIN is entered incorrectly three times in a 
row, the SIM card will be blocked. You can 
unblock it by using your PUK. See ‘SIM card lock’ 
on page 37.