Califone DC596 Manual Do Utilizador

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36                   DiggiDitto™  DC596—Smart Camera with Image Recognition 
 
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DiggiDitto™  DC596—Smart Camera with Image Recognition                          37
5.  Troubleshooting
Issue
Resolution
When running the 
DC596 program the 
following message 
comes up, and 
doesn’t run. “The 
camera is either 
not connected or is 
not the appropriate 
camera. Reconnect 
the appropriate 
camera.”
Check whether the DC596 camera is 
properly connected to the USB port. 
(Cameras other than from DC596 will not 
work.)
Check to see if Settings – System – 
Hardware tab – Device Manager – Imaging 
Device – DC596 is properly installed. If not, 
please reinstall the driver.
Sound recording 
does not work 
properly when 
recording in Make 
Mode
Check to see connection is properly 
connected to the USB port. Sound 
recordings can only be done by the internal 
microphone of  DC596. Check to see if the 
USB Audio device is connected in Settings 
– System – Hardware tab – Device Manager 
– Sound, Video, and Game Controller. If  it is 
not, please reinstall the driver.
If  the USB device is correctly connected, 
the volume settings of the DC596 may be 
the problem. Select USB2.0 Web Camera 
and press Volume in Settings  – Sound, 
Audio Device – Voice tab – Voice Recording. 
Uncheck the Silence All and select the 
volume accordingly.
Caution:  Do not manipulate or delete any of  
the files in the path of DC596
Issue
Resolution
Sound recording 
does not work 
properly when 
recording in Make 
Mode (Con’d)
It may be possible to have problems opening 
contents if editing or deleting files in “.\
DiggiDitto\DC596\Project\Contents” and 
also in the additional contents folder made.
Always use the DC596 program to insert / 
edit / delete files or contents.
I’ve connected the 
camera and started 
the DC596 program 
, yet the image does 
not show on the PC.
•  There are a few PC’s that do not provide 
enough power to the USB 2.0 ports and 
thus the camera does not behave cor-
rectly. 
Need to use a USB hub which has a 
separate power supply.
•  The USB hub with separate power sup-
ply does not improve the situation, i.e. a 
black screen appears on the PC. 
There are computers that have 512 MB of  
RAM and no RAM on the video cards and is 
in turn using part of  the 512MB of  system 
RAM. The problem occurs because it does 
not have enough memory to process the 
commands from the camera. An addition of  
512 MB of  RAM may be required. 
The PC may have been infected with a virus 
and several devices may not be working 
correctly. A reinstallation of  the PC with 
the operating system is needed. (Remember 
that DiggiDitto DC596 works on a PC with 
Microsoft Windows XP Service Pack 2.0 and 
beyond.)