Plantronics C220 Manual Do Utilizador

Problem

Solution

I cannot hear caller.

• The USB headset is not set as the default

audio device. Use the Audio settings

in Windows under Sounds and Audio

Devices to select “Blackwire C210/

C220” as the audio device.

• Listening volume is too low. Press the

volume up button on the headset.

Callers cannot hear me.

• Headset is muted. Press the mute

button on headset to unmute the

microphone.

• Headset microphone boom aligned

incorrectly. Align the headset boom with

your mouth.

• The USB headset is not set as the

default Voice device. Use the Voice

settings in Windows under Sounds

and Audio Devices to select “Blackwire

C210/C220” as the voice device.

Sound in headset is distorted.

I can hear echo in headset.

• Lower the listen volume on your

softphone until the distortion disappears.

• Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

• The USB headset will set itself as the

default audio device in Windows. Use

the Audio settings in Windows under

Sounds and Audio Devices to change

the device used for audio.

My headset stops responding

to button presses.

• When a PC goes into standby or

hibernation, the USB headset no longer

is powered on. Be sure your PC is in an

active state.

My headset does not work with the

headset I am using on my PC. (I cannot

answer or disconnect from the headset

call button).

• Check compatibility list on

plantronics.com/software

to ensure

your softphone is compatible for remote

answer and disconnect.

• When a PC goes into standby or

hibernation, the USB headset is no longer

powered on. Be sure your PC is in an

active state.

• Be sure Plantronics software is installed

and running.

Troubleshooting

Blackwire, and Sound Innovation are

trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation

in the United States and other countries. All other trademarks are the property of their respective owners.
Patents US D540777; D540778
82874-16 (03.10)

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

plantronics.com

For product support contact us at

plantronics.com/support.