Trapeze Networks SNS-SP-401-MP-620B-02 Manual Do Utilizador
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SafetyNet Support Packages
Trapeze Networks™ offers product support options beyond the initial limited product warranty
in one, three, or five year contracts.
System Support
-Extended hardware warranty replacement
-AHR (Advance Hardware Shipping Ship) by next business day in most regions
-Software subscription (major, minor and maintenance software releases)
-Technical support assistance
MP Support
-AHR (Advance Hardware Shipping Ship) by next business day in most regions
-Software subscription (major, minor and maintenance software releases)
-Technical support assistance
MP Support
-Extended hardware warranty replacement on MP’s and MP power supplies only
-AHR (Advance Hardware Shipping Ship) by next business day in most regions
-This package is intended for customers who choose to not purchase and stock local spares
-AHR (Advance Hardware Shipping Ship) by next business day in most regions
-This package is intended for customers who choose to not purchase and stock local spares
SafetyNet Program Administration
Trapeze Networks administers the support packages through two support programs – the
Customer Support Program and the Partner Support Program.
Customer Support Program and the Partner Support Program.
Customer Support Program (CSP)
Trapeze Networks sells the support packages directly to end customers or through partners
End-customers call Trapeze Networks for warranty or support
Partner Support Program (PSP)
Trapeze Networks channel partners sell and renews support packages directly to end
customers
customers
End-customers call channel partners for warranty or support