ONKYO TXNR727 Manual Do Utilizador

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Appendix
En-91
Troubleshooting
Case 1:
If an error occurs, “Error!! *-**” is displayed on the AV 
receiver’s display. (Alpha-numeric characters on the 
front display are denoted by asterisks.) Refer to the 
following table and take appropriate action.
Errors during an update via network
Case 2:
If an error occurs during the update process, 
disconnect then reconnect the AC power cord and try 
again.
Case 3:
If you do not have an Internet connection to the 
network, please contact Onkyo Support.
The AV receiver allows you to update the firmware 
using a USB device.
Note
• Never unplug or turn off the AV receiver during the update 
process.
• Never plug or unplug an HDMI cable or a USB device 
during the update process.
• Never unplug the USB storage device containing the 
firmware file or the AC power cord during the update 
process.
• Do not attempt to access the AV receiver from your PC 
while it is being updated.
• It takes up to 20 minutes to complete the firmware update.
• The AV receiver will retain all your settings after the update 
is finished.
Before Starting
• Set the “HDMI CEC (RIHD)” setting to “Off” 
(
).
• Turn off the controller device connected via network.
• Turn off Multi Zone if this function is present.
• Stop playback of contents from Internet Radio, USB 
or servers, etc.
• If there is any data in the USB device, remove it first.
6
Press 
8ON/STANDBY on the front panel. 
The AV receiver will enter standby mode.
Do not use 
8RECEIVER on the remote 
controller.
The AV receiver will enter standby mode 
automatically in 3 minutes regardless of whether 
8ON/STANDBY is pressed.
Congratulations! You now have the latest 
firmware installed on your Onkyo AV receiver.
Error Code
Description
*
-01
*
-10
The Ethernet cable was not detected. 
Reconnect the cable properly.
*
-02
*
-03
*
-04
*
-05
*
-06
*
-11
*
-13
*
-14
*
-16
*
-17
*
-18
*
-20
*
-21
Internet connection error.
Check the following items:
• Make sure the IP address, subnet mask, 
gateway address, and DNS server are 
configured properly.
• Make sure the router is turned on.
• Make sure the AV receiver and the router 
are connected with an Ethernet cable.
• Make sure your router is configured 
properly. See the instruction manual of 
the router.
• If your network allows only one client 
connection and there is any other device 
already connected, the AV receiver will 
not be able to access the network. 
Consult your Internet Service Provider 
(ISP).
• If your modem does not function as a 
router, you will need a router. Depending 
on your network, you may need to 
configure the proxy server if necessary. 
See the document provided by your ISP. 
If you are still unable to access the 
Internet, the DNS or proxy server may be 
temporarily down. Contact your ISP.
Others
Retry the update procedure from the 
beginning. If the error persists, please 
contact Onkyo Support and provide the 
error code.
Updating the Firmware via USB