Samsung 320GB S2 Portable HXMU032DA-G82 Manual Do Utilizador

Troubleshooting

Check the USB cable connection.
Check the LED light on the HDD.
Check the power supply to S-Series External Hard Drive.
     

Ticking noise is an indication of insufficient power.

If the drive is not being recognized, try plugging it into a different USB port.

FAQ

Q1. File transfer takes too long.
A1.

 You will experience slow file transfer speeds if your computer does not support USB 2.0 or if you do not connect 

       S-Series External Hard Drive to a USB 2.0 port. Try connecting S-Series External Hard Drive to a different port or, 

       if your computer does not support USB 2.0, purchase a separate USB 2.0 port.

A1.

 To use the S2 Portable 3.0 model at its Maximum speed, you need a PC or a Host Card that supports USB 3.0 

       interface and USB 3.0 Cable.

Q2. The actual storage capacity of S-Series External Hard Drive is different than the capacity shown on 

      the packaging.
A2.

 Type of file system used for the drive, partitioning arrangement, type of operating system, and various other factors can 

       affect the actual storage capacity displayed by your computer. (1MB=1,000,000bytes and 1GB=1,000,000,000bytes.)

Q3. I connected my S-Series External Hard Drive, and the computer seems to recognize it, but the drive 

      won’t show up under Windows Explorer.
A3.

 S-Series External Hard Drive is by default formatted to FAT32 and will work normally when you connect it to your computer. 

       However, if the partition has been erased or the file system has been changed to a one that’s not recognized by Windows, 

       the drive will not appear under Windows Explorer. Try formatting the drive to FAT32 or NTFS.

       (Caution : Formatting will erase all data stored in the drive.)

Q4. I am using Windows XP and cannot format the drive to FAT32.
A4.

 Windows operating systems that followed Windows NT have limited FAT32 formatting to 32GB. 

       Therefore, if you wish to format your S-Series External Hard Drive to FAT32, you will need to download a format utility 

       from our website.

       (Caution : Formatting will erase all data stored in the drive. We recommend that you back up your data before proceeding.)

Q5. My computer will not boot up properly.
A5.

 If you boot up your system with S-Series External Hard Drive connected to the computer, 

       it’s possible that your system’s BIOS is attempting to boot from the external HDD. 

       Change the BIOS booting sequence or disconnect the external HDD from the system and then try booting again.

Q6. I formatted my S-Series External Hard Drive and lost all the bundle software.
A6

. Bundle applications that came with your S-Series External Hard Drive are available for download at Samsung Electronics’ 

      customer support website.

Q7. I am using a Mac, and I can’t copy files.
A7. 

This could be a file system compatibility issue. By default, S-Series External Hard Drive is formatted to FAT32 for cross 

       platform compatibility. If the drive has been formatted to NTFS, data stored in the drive can only be read by Mac systems.