Samsung 5935NX Manual Do Utilizador

Troubleshooting_ 109

•

There is too much paper in the tray. Remove 

excess paper from the tray. If you are printing 

on special materials, use the multi-purpose 

tray.

•

An incorrect type of paper is being used. Use 

only paper that meets the specifications 

required by the machine. (See "Print media 

•

There may be debris inside the machine. 

Open the front cover and remove any debris.

•

If an original does not feed into the machine, 

the document feeder rubber pad may need to 

be replaced. Contact a service representative.

Use only transparencies specifically designed 

for laser printers. Remove each transparency as 

it exits from the machine.

Ensure that the paper guides are against both 

sides of the envelopes.

The machine is not 

receiving power.

Check the power cord 

connections. Check the 

power switch and the power 

source.

The machine is not 

selected as the 

default machine.

Select your machine as your 

default machine in your 

Windows.

Check the machine for the following:

•

The front cover is not closed. Close the front 

cover.

•

Paper is jammed. Clear the paper jam. (See 

"Clearing paper jams" on page 103.)

•

No paper is loaded. Load paper. (See "Loading 

•

The toner cartridge is not installed. Install the 

toner cartridge.

If a system error occurs, contact your service 

representative.

The connection 

cable between the 

computer and the 

machine is not 

connected properly.

Disconnect the machine 

cable and reconnect it.

The connection 

cable between the 

computer and the 

machine is 

defective.

If possible, attach the cable 

to another computer that is 

working properly and print a 

job. You can also try using a 

different machine cable.

The port setting is 

incorrect.

Check the Windows printer 

setting to make sure that the 

print job is sent to the correct 

port. If the computer has 

more than one port, make 

sure that the machine is 

attached to the correct one.

The machine may 

be configured 

incorrectly. 

Check the Printing 

Preferences to ensure that 

all of the print settings are 

correct. (See "Opening 

The printer driver 

may be incorrectly 

installed.

Repair the machine 

software. (See "Installing 

The machine is 

malfunctioning.

Check the display message 

on the control panel to see if 

the machine is indicating a 

system error. Contact a 

service representative.