Toshiba 205L Manual Do Utilizador

 Client Problems    83

This section describes how to identify and correct the problems caused by the clients* connected to the equipment.

*

One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing.

„

The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and 
so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problem, or see the 
following sections:

Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fails, the 
problem may be caused by the client.

The checklist below will help you identify the source of the error and direct you to the information resolving the problem. If 
the problem persists after you have followed all of the steps, contact your service representative.

1

Does the equipment work properly? Are copy jobs 
output properly?

Next Step

Ø

Ö

Check the device status displayed in the Device 
page of TopAccess.

2

See the Device page of TopAccess. Are the 
options specified for the job supported by the 
hardware configuration? 

Next Step

Ø

Ö

If not, delete the job, install the required 
components, and try again. Contact your service 
representative for further information.

3

Can you print the jobs from other clients?

Next Step

Ø

Ö

See the following section to fix the problem.

4

Have you ever printed successfully from this 
client?

Next Step

Ø

Ö

See the following section to fix the problem.

5

Did you set up the printer driver other than by an 
SMB connection?

Next Step

Ø

Ö

See the following section to fix the problem.

6

(For Macintosh only)
Can you see the equipment you created in the 
Selector?

Next Step

Ø

Ö

Refer to the Software Installation Guide.

7

At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide to fix the problem.