Lucent Technologies R5SI Manual Do Utilizador
DEFINITY Enterprise Communications Server Release 5
Maintenance and Test for R5vs/si
Maintenance and Test for R5vs/si
555-230-123
Issue 1
April 1997
Maintenance Commands and Trouble-Clearing Aids
Page 8-245
monitor bcms
8
The following display was produced by entering "monitor bcms split 1".
Feature Interactions
None.
AGENT
The name of the agent associated with the extension. If no name
exists this field will be left blank. This field is translation data.
exists this field will be left blank. This field is translation data.
EXT
The extension of the agent. This field is translation data.
STATE
The current state of the agent for this split. This possible states
are Avail, ACD, ACW, AUX, Extn In, Extn Out, OtherSplit, and
Unstaff. If an agent is staffed, the agent must also be in one of the
above states. This field is real-time status data.
are Avail, ACD, ACW, AUX, Extn In, Extn Out, OtherSplit, and
Unstaff. If an agent is staffed, the agent must also be in one of the
above states. This field is real-time status data.
TIME
The clock time that the agent entered the current state in
hours:minutes. This field is real-time status data.
hours:minutes. This field is real-time status data.
ACD CALLS
The number of Automatic Call Distribution (ACD) calls (inbound
and outbound), that the agent has completed for this split during
the current period (half hour or hour). The maximum number of
calls is 255, and if this maximum is exceeded, 255 is displayed.
This field is measurement data.
and outbound), that the agent has completed for this split during
the current period (half hour or hour). The maximum number of
calls is 255, and if this maximum is exceeded, 255 is displayed.
This field is measurement data.
EXTN IN CALLS
The number of non-ACD (Automatic Call Distribution) calls that
the agent has received (incoming) and completed during the
current period. The maximum number of calls is 255, and if this
maximum is exceeded, 255 is displayed. This field is
measurement data.
the agent has received (incoming) and completed during the
current period. The maximum number of calls is 255, and if this
maximum is exceeded, 255 is displayed. This field is
measurement data.
EXTN OUT CALLS
The number of non-ACD (Automatic Call Distribution) calls that
the agent has made (outgoing) and completed during the current
period. The maximum number of calls is 255, and if this maximum
is exceeded, 255 is displayed. This field is measurement data.
the agent has made (outgoing) and completed during the current
period. The maximum number of calls is 255, and if this maximum
is exceeded, 255 is displayed. This field is measurement data.
monitor bcms split 1 Page 1 of 1 SPE A
BCMS SPLIT (AGENT) STATUS
Split: 1
Split Name: hunt group 1 Date: 9:02 TUE OCT 22 1991
Calls Waiting: 0
Oldest Call: 0:00
0=Staffed 0=Avail 0=ACD 0=ACW 0=AUX 0=Extn 0=OtherSplit
AGENT EXT STATE TIME ACD EXTN IN EXTN OUT
CALLS CALLS CALLS
Split Name: hunt group 1 Date: 9:02 TUE OCT 22 1991
Calls Waiting: 0
Oldest Call: 0:00
0=Staffed 0=Avail 0=ACD 0=ACW 0=AUX 0=Extn 0=OtherSplit
AGENT EXT STATE TIME ACD EXTN IN EXTN OUT
CALLS CALLS CALLS