Avaya EU24 Manual Do Utilizador

Page 12 - Transfer 

Basic Call Handling Features 

Page 12 - Basic Call Handling Features 

IP Office 2420 + EU24 User’s Guide  

Transfer 

40DHB0002UKEG – Issue 4 (9th February 2004) 

The Transfer feature allows you to transfer a call from your telephone to another 
extension or outside number. 
 
To transfer the current call to another extension 
1.  With a call in progress, press 

 Transfer or 

 Hold. 

2.  When you hear dial tone, dial the number to which the call is to be transferred. 
3.  Do one of the following: 

•  To transfer the call without announcing it, either hang up or press 

 

Transfer again. The transfer is complete. If the transferred call is not answered 
within a preset time, it is returned to you. 

•  To announce the call before transferring it, wait for the called party to answer.  

If the called party is willing to accept the call, press 

 Transfer again to 

complete the transfer.  
If the called party does not wish to accept the call, press 

 Drop. You can 

return to the held call by pressing its call appearance button. 

•  If the line is busy or if there is no answer, press 

 Drop.  

You can return to the held call by pressing its call appearance button. 
 

To transfer a new call to a held call using Conference: 
1.  With a call in progress and you wish to make an enquiry call or another call arrives, 

press 

 Hold. Make or answer the second call. The second call requires to be 

transferred to the first held call. 

2.  To transfer the new call to the held call, press 

 Conference and then 

 

Drop. The transfer is complete. 
 

The Conference feature allows you to conference other parties (including yourself) into 
a call.  
Notes:   1.  The number of parties allowed in a conference is controlled by your 

telephone system.  

2.  Two Call Appearance keys are required for the conference feature. 

 

To add another party to a call: 
1. Press 

 Conference. 

2.  Dial the number of the person you want to add to the call. 
3.  Wait for an answer. 

If the called party does not answer or does not want to join the conference, press 

 Drop.  

4.  To add the person to the call, press 

 Conference again.  

You can return to the held call by pressing its call appearance button. 

5.  Repeat steps 1 through 4 for additional conference connections. 
 
To add a held call(s) to an active call: 
1. Press 

 Conference.  

2.  All held calls are added to the conference. 

 

To leave a conference call: 
1. 

To leave a conference, press 

 Drop.  

 

Your Message lamp turns on when a caller has left a message for you.  
Press the 

 Messages button to retrieve your messages and follow the prompts.