8e6 Technologies ProxyBlocker Manual Do Utilizador

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When you contact our technical support department:

•  You will be greeted by a technical professional who will 

request the details of the problem and attempt to resolve 
the issue directly.

•  If your issue needs to be escalated, you will be given a 

ticket number for reference, and a senior-level technician 
will contact you to resolve the issue.

•  If your issue requires immediate attention, such as your 

network traffic being affected or all blocked sites being 
passed, you will be contacted by a senior-level techni-
cian within one hour.

•  Your trouble ticket will not be closed until your permission 

is confirmed.