Socket Mobile E300 Manual Do Utilizador

Appendix E Technical Support 

 
 
If you have trouble using the WLAN software, tap Start | Help to view Help 

files.  For Wi-Fi Companion, you can also tap the Help button 

 for 

information about the open screen. 
 
If you need further assistance with the Go Wi-Fi! card, Socket has two 
technical support resources to help you.  

 
 

Socket On-Line Support 
Socket On-Line Support (SOS) is an interactive technical 
support program and is the best place to start for technical 
support. To access SOS, visit: 

. 

Click on the SOS icon. 

 

 

 

. 

 

After product registration, log in. Click on the Technical Support tab. Click 
Trouble Ticket to submit an online inquiry for technical support. You can 
log in anytime to track the progress of your request. If we cannot resolve 
your inquiry online, we can arrange for a support engineer to call you at a 
specific time.  
 

\ 

 

802.1x only: If you have trouble connecting to an 802.1x 
network, ask your network administrator for the event log and 
access point log, if supported. Send the log(s) to Socket technical 
support with your request for help. 

.

58 | APPENDIX F: TECHNICAL SUPPORT