Avaya CMC1 Manual Do Utilizador

Customers upgrading to Avaya Communication Manager can migrate to the 6-/7-digit dial plan 
or not:

●

Customers who want to migrate to the 6-/7-digit dial plan can

- freeze their translations and send them to Remote Technical Services (RTS) for 

conversion. For customers who do not have optical drives, Avaya must migrate those 
translations to customer-compatible media.

- re-administer the switch themselves (no translation freeze required).

●

Customers who do not want to migrate to a 6-/7-digit dial plan (want to keep their current 
4-/5-digit dial plan) experience no changes after the upgrade. That is, if they had 4-digit 
dialing before the upgrade, they have 4-digit dialing afterwards.

The upgrade process requires a non–call-preserving service interruption in a standard reliability 
system. The service interruption must be closely coordinated with the customer and the local 
account team. The service outage for standard reliability is 2 to 15 minutes, depending on the 
size of the installation.

The CMS link is dropped and restarted during the upgrade, causing:

●

Loss of CMS data. To minimize the measurement data loss, perform the upgrade just after 
the last CMS measurement interval. If needed, print the reports before starting the 
upgrade.

●

Dropped calls (call processing aborted) if a measured trunk that was part of the 
conference dropped off the call before the end of the call. Customers experiencing this 
symptom and who are running R3V4 CMS should update to r3v4ao.e or higher.

Before starting the upgrade, always check the Software Release Letter that accompanies the 
system removable media. Translation corruption occurs if incompatible software is loaded. Also 
check the Minimum Vintage Table, which is included with the letter, before starting the upgrade.