ZyXEL Communications X6004 Manual Do Utilizador

X6004 User’s Guide

This chapter shows you how to configure and manage pickup groups on the X6004.

The X6004 allows you to organize sets of extensions into pickup groups. All telephone users 
with extensions in the same pickup group can answer incoming calls for any member of that 
group. For example, you may want to configure a pickup group for your sales department. If a 
call comes in to one salesperson but they are not available to answer the call, then another 
member of the sales team can pickup the call. The members pickup the call by dialing the 
feature code for Group Pickup. See 

 for information on how to 

configure the feature codes on the X6004.
The following figure shows a pickup group called SALES. Extensions 1001 - 1005 are in the 
SALES pickup group. When a call comes in to extension 1001, then people with extensions 
1002, 1003, 1004 or 1005 can pickup the call by dialing the feature code for Group Pickup 
(for example *94 is the default). Similarly, when a call comes in to any of the other extensions 
in this pickup group, then any of the group members can pickup that call.  

Figure 135   Pickup Group Overview 

When two calls come in at the same time, then the call that has rung the longest is picked up 
first when a group member dials the Group Pickup code.
When two group members try to pick up a call for someone in their pickup group, then the first 
person to dial the Group Pickup code answers the call.