ZyXEL Communications X6004 Manual Do Utilizador

Chapter 19 Auto-Attendant

X6004 User’s Guide

Figure 153   Auto-Attendant Default Structure 

You can configure a more complex auto-attendant structure to fit your organization’s needs. 
An auto-attendant can contain several more complex menus that can guide an incoming call to 
a specific extension or a group of extensions. In the following example, an incoming caller is 
prompted to specify whether they want to talk to a sales representative, customer service 
representative or the operator. Once the caller reaches the Sales menu, the auto-attendant can 
prompt them to specify which product they are interested in. The caller then dials a number to 
reach the appropriate sales representative.   

Figure 154   Auto-Attendant Custom Structure 

Configuring an auto-attendant requires you to set up menus. In 

 there 

are three menus. The Home Menu and two sub menus: Sales and Customer Service. Each 
menu should have an accompanying audio file which informs the callers of their options. In 
each menu you can allow or disallow the dialing of extensions. You can also assign the 
following options to each menu based on the action performed by the caller. Each option is 
followed by example content for the accompanying audio file.

• Direct a call to an extension.  “Dial 1 to reach the operator.”
• Direct a caller to the next menu. “Dial 2 to reach the sales department.” 
• Allow the caller to listen to the current menu again. “Dial 3 to listen to this menu again.”
• Allow the caller to go back to the previous menu. “Dial 4 to go back to the previous 

menu.” (Not available for the first menu.) 

1001
1002
1003

1004
1005
1006
1007
1008
1009

Incoming Call

 

Incoming Call

1001
1002
1003

1004

1006

1007

1005