HP (Hewlett-Packard) ZE5600 Manual Do Utilizador

 

3-18 

Troubleshooting and Diagnostics 

Service Manual 

This section describes the following diagnostic tools you can use for troubleshooting and repairing the 
notebook: 

•  Notebook e-Diagtools diagnostic program (below) 
•  Power-on self-test (page 3-20) 
•  Sycard PCCtest 450 PC card (page 3-26) 
•  Windows Management Instrumentation (page 3-27) 
•  BIOS Setup utility (page 3-27) 

The hardware diagnostic programs provide two levels of testing: 

•  User-level testing using a basic hardware test. 
•  Advanced testing using individual hardware tests. 

The tests are designed to run after the system reboots, so that the notebook will be in a predictable state 
during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The 
notebook reboots when you exit the program so drivers can be loaded. 

You can download the latest version of e-Diagtools using e-Diagtools for Windows. 

The following procedure describes how to run e-Diagtools. The individual steps might differ slightly for 
different versions of e-Diagtools. 

1. Select Start > Turn Off Computer (Shut Down) or Restart. 

2. When the HP logo appears, press 

 to start the diagnostic test. 

 
The first time you run the program, you are prompted to select the language for the program. 

3. When the menu appears, press 

 to run e-Diagtools. 

4. When the Configuration Description appears, check the list of detected hardware. 

5. Run the basic test. Press 

 to start the basic hardware test. The results appear when the test is 

complete. 

6. If you intend to exit without running the advanced tests, press 

 to view the Support Ticket.  

Press 

 to exit e-Diagtools. 

7. Optional: run the advanced tests. Press 

 to open the advanced test screen. 

8. Use the arrow keys and 

 to select the test you want to run. Tests are listed only for detected 

hardware. 

9. Press 

 to run the selected tests and add the results to the Support Ticket.