Cabletron Systems ZX-250 Manual Do Utilizador

SmartCell ZX-250 User Guide   D-1

APPENDIX D TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your SmartCell ZX-250 switch.

D.1 INTRODUCTION

Cabletron offers several support and service programs that provide high-quality support to our customers. For technical 
support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There 
are several easy ways to reach Cabletron Customer Support and Service.

D.2 TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 
603-332-9400.

D.3 FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

D.4 ELECTRONIC SERVICES

This service provides online access to Cabletron’s Bulletin Board Service. The BBS may be accessed by dialing 
603-335-3358. Our internet account can be reached at support@ctron.com. You can also check our home pages on the 
World Wide Web.

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D.5 PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following critical information:

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Your Name

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Your Company Name

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Address

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Email Address

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Phone Number

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FAX Number