GarrettCom 6K32 Manual Do Utilizador

Magnum 6K32 Managed Switch            Installation and User Guide (02/05) 

 

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preferred) 

d.  Any particular application, environment, power spike that, when used, 

appears to create the problem; 

2. 

An accurate list of GarrettCom product model(s) involved, with serial 

number(s).  Include the date(s) that you purchased the products from your 

supplier.    

3. 

It is useful to include other network equipment models and related hardware, 

 

including personal computers, workstations, terminals and printers;  plus, the 

 

various network media types being used. 

4. 

A record of changes that have been made to your network configuration prior 

  

to the occurrence of the problem.  Any changes to system administration 

 

procedures should all be noted in this record. 

Return Material Authorization (RMA) Procedure 

 

All returns for repair must be accompanied by a Return Material 

Authorization  (RMA) number.  To obtain an RMA number, 

 

Or  call GarrettCom Customer Service at (510) 438-9071 during business hours in 

California or email to support@garrettcom.com).  When calling, please have the 

following information readily available: 

 

Name and phone number of your contact person. 

 

Name of your company / institution 

 

Your shipping address 

 Product 

name 

 

Serial Number  (or Invoice Number) 

 

Packing List Number (or Sales Order Number) 

 

Date of installation 

 

Failure symptoms, including a full description of the problem. 

 

GarrettCom will carefully test and evaluate all returned products, will repair products 
that are under warranty at no charge, and will return the warranty-repaired units to 
the sender with shipping charges prepaid (see Warranty Information, Appendix A, 
for complete details).  However, if the problem or condition causing the return 
cannot be duplicated by GarrettCom, the unit will be returned as:   

No Problem Found.  

 

GarrettCom reserves the right to charge for the testing of non-defective 

units under warranty.  Testing and repair of product that is not under warranty will