Avaya NN44400-710 Manual Do Utilizador
NN44400-710 Contact Center Performance Management
12 November 2010
139
Report Creation Wizard
Prerequisites
•
Start Report Creation Wizard.
Procedure steps
Step
Action
1
In the Report Type window, select Create Advanced Report (via ODBC).
2
Select the configured CCMS server ODBC DSN.
3
Select the required integrated view.
4
Select view columns and format the report.
5
On the toolbar, click Save Report.
6
On the toolbar, click Import to Historical Reporting.
--End--
Saving a report
Save a report after you modify it.
Prerequisites
•
Create a report.
•
Select at least one field when you create the report.
Procedure steps
Step
Action
1
On the toolbar, click the Save Report icon.
2
In the Save RCW Report dialog box, choose a folder in which to save the report.
3
In the Report Name box, enter a name for the report.
4
Click Save.
--End--
Previewing a report
Click the Preview button to start Report Viewer.
Report Viewer supports standard Crystal Report features such as export, print, and
search. Report Viewer lists the first 50 records in the database.
search. Report Viewer lists the first 50 records in the database.