Avaya NN44400-710 Manual Do Utilizador
NN44400-710 Contact Center Performance Management
12 November 2010
15
Filter management
You can use filters to specify the skillsets, applications, the agents that you want to see
in the real-time display grids, and the agents that you want to see in the agent map
graphical displays.
in the real-time display grids, and the agents that you want to see in the agent map
graphical displays.
Prerequisites to filter management
•
Ensure that you have access to Filters.
•
Ensure that you do not log on as webadmin.
Navigation
•
•
•
•
•
•
•
•
•
•
Creating a filter in Real-time Reporting
Create filters to specify the skillsets, applications, and agents that you want to see in the
real-time display grids, and the agents that you want to see in the agent map graphical
displays.
real-time display grids, and the agents that you want to see in the agent map graphical
displays.
Prerequisites
•
Log on to Real-Time Reporting. See
•
Ensure that you have access to filters.
•
Ensure that you do not log on as the webadmin.
Procedure steps
Step
Action
1
From the Filters menu, select Manage Filters.