Avaya NN44400-710 Manual Do Utilizador
Report Creation Wizard
152
NN44400-710 Contact Center Performance Management
12 November 2010
2
To sort the direction of a group, on the Sorting page, click the Groups heading.
3
To sort the direction of a field or formula, click the Fields heading.
4
Select the group, field or formula for which you want to change sort direction.
5
Select one of the following sort direction options:
•
Ascending
•
Descending
•
Original Order (for Groups) or None (for Fields)
6
Click Save.
--End--
Sorting the order of a field or formula
Use the Sorting tab in the Report Layout window to select the sort direction of field and
formula data on the report.
formula data on the report.
Prerequisites
•
Open an existing Report Creation Wizard report in Report Creation Wizard.
•
Ensure that you are familiar with the Report Layout Window.
•
Assign a sort order to the selected field or formula. See
Procedure steps
Step
Action
1
In the Report Layout window, click the Sorting tab.
2
On the Sorting page, click the Fields heading.
The heading expands to reveal selected fields and formulas for the report.
3
Click the field or formula for which you want to change the sort order.
4
Use the up and down arrows to change the sort order for the selected field or formula.
Group sorts always appear first, followed by field and formula sorts.
5
Click Save.
--End--